FAQ's
How can I place an order?
Placing an order is simple. Browse our products, add your desired items to the cart, proceed to checkout, enter your shipping information, and complete your payment. Once your order is confirmed, you will receive an order confirmation.
What are your delivery times?
We typically deliver orders within 5 to 8 business days across Pakistan. Delivery times may vary depending on your location and courier operations.
What are the shipping charges?
A flat shipping fee of Rs. 250 applies to orders below Rs. 4,999. Orders worth Rs. 4,999 or more qualify for free shipping.
Can I track my order?
Yes. Once your order has been dispatched, tracking details may be provided so you can monitor the progress of your shipment.
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available payment options may vary depending on your location and order requirements.
Can I return a product?
Yes, eligible products may be returned according to our Return & Refund Policy. Products must meet the return eligibility requirements to qualify for a return.
Which items are non-returnable?
Opened perfumes, used beauty products, and sale items are non-returnable and non-refundable.
Can I exchange a product?
Yes. Exchanges are available for eligible products. If you receive a damaged, defective, or incorrect item, please contact us for assistance.
How long does it take to receive a refund?
Approved refunds are processed within 7 to 10 business days after the returned product has been received and inspected.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and photos of the product so we can review the issue and provide a suitable solution.
How can I contact customer support?
You can contact our support team by email at shopaminas804@gmail.com or by phone at +92 305 5321388. We will be happy to assist you with any questions or concerns.
Is my personal information secure?
Yes. We take reasonable measures to protect your personal information and maintain the security of your data in accordance with our Privacy Policy.