Return & Refund Policy

At ShopAmina, customer satisfaction is important to us. We strive to ensure that every product reaches you in excellent condition. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below to understand your rights and the conditions for returns, exchanges, and refunds.

Eligibility for Returns

Customers may request a return or exchange for eligible products within the applicable return period after receiving their order. To qualify for a return, products must be unused, in their original condition, and returned with all original packaging, labels, and accessories intact.

Non-Returnable Items

For hygiene and quality assurance reasons, opened perfumes and used beauty products cannot be returned or exchanged. Items purchased during promotional sales, clearance events, or marked as sale items are also non-returnable and non-refundable.

Exchange Policy

Eligible products may be exchanged if they are received damaged, defective, or if the customer receives an incorrect item. All exchange requests are subject to verification and approval by our customer support team.

Refund Approval Process

Once a return request is received and the returned item is inspected, we will notify you regarding the approval or rejection of your refund. Refunds are only issued for products that meet the conditions outlined in this policy.

Refund Processing Time

Approved refunds are processed within 7 to 10 business days after the returned product has been received and inspected. The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with relevant details and supporting photos. We will review the issue and arrange a suitable resolution, which may include a replacement, exchange, or refund where applicable.

Changes to This Policy

ShopAmina reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us at shopaminas804@gmail.com or call us at +92 305 5321388. Our team will be happy to assist you.